Privacy Policy

Overview

FYAAZ BOBAT d/b/a Neighborhood Lead Agency ("we," "us," or "our") operates https://nlagrowth.com. Neighborhood Lead Agency is the trading name of FYAAZ BOBAT, a marketing and advertising business located at 75 Thorncliffe Park Dr, 301, East York, Ontario M4H1L4, Canada. This policy explains what information we collect, how we use it, and the choices you have. By using our website you agree to the practices described here.

What Information We Collect

We do not operate contact forms, lead forms, newsletter sign-ups, or pop-ups on this website. The only place you can submit your contact details to us is our live chat widget. Through that chat you may voluntarily choose to provide:

• Your name
• Your email address
• Your mobile phone number
• Details about your business and the message you send us

We also automatically collect standard technical information through cookies and analytics (see "Cookies and Tracking" below). Separately, we license property and demographic data from public and commercial sources to build campaigns for our business clients. That campaign data is not collected from visitors to this website.

How We Use Your Information

We use the information you provide to:

• Respond to your questions and continue the conversation you started
• Send information about the services you asked about
• Send promotional and marketing text messages if you opted in (see SMS section below)
• Provide, maintain, and improve our services
• Analyze website usage to improve our content (via aggregated, anonymized data)
• Meet legal, tax, and regulatory obligations

SMS Opt-In Details, Consent, and Opt-Out

Our live chat widget is the single and only method by which we collect mobile phone numbers and consent to receive text messages. We do not collect phone numbers or SMS consent through any form, pop-up, landing page, paper form, purchased list, or third party.

Providing your phone number is voluntary. Marketing SMS consent is a separate, optional checkbox that is unchecked by default and is not bundled with acceptance of this Privacy Policy or our Terms of Service. You can contact us without opting into marketing messages, and consent is not a condition of purchase.

If you opt in, you agree to receive promotional and marketing text messages from Neighborhood Lead Agency. Message frequency varies (typically a few messages per month). Message and data rates may apply. Reply STOP at any time to unsubscribe, or reply HELP for assistance. Full detail is on our SMS Terms page.

Cookies and Tracking

We use cookies and similar technologies to understand how visitors use our website and to improve your experience. Here is what we use:

• Google Analytics: Collects anonymized data about pages visited, time on site, browser type, device type, and referring URL. This helps us understand which content is useful.
• Essential cookies: Small files stored on your device to remember your preferences (e.g., whether you have dismissed a notice).
• Chat widget cookies: Our live chat provider may set cookies to remember your conversation state.

You can disable cookies in your browser settings, but some site features may not work correctly. We do not use cookies for cross-site advertising or sell cookie data.

Sharing and Service Providers

We do not sell your personal information. We share information only with service providers who help us operate the business, such as our messaging and CRM platform, analytics provider, and hosting provider, and only so they can perform work on our behalf under confidentiality obligations. As stated above, mobile information and SMS consent are never shared for third-party marketing under any circumstances.

Data Security Practices

We take the security of your information seriously and use reasonable administrative, technical, and physical safeguards to protect it, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure, access-controlled hosting infrastructure
• Limited employee access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy or as required by law. When you opt out of SMS messages, we will stop sending messages but may retain your opt-out request to honor it and for compliance records.

Your Rights (Access, Update, Delete, Unsubscribe)

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Unsubscribe from SMS: Reply STOP to any message or contact us directly.
• Opt out of analytics: Use browser settings or a Google Analytics opt-out extension.

To exercise these rights, contact us at nla.neighborhoodlead@gmail.com. We will respond within the timeframe required by applicable law.

Children's Privacy

Our services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Business: FYAAZ BOBAT d/b/a Neighborhood Lead Agency
• Address: 75 Thorncliffe Park Dr, 301, East York, Ontario M4H1L4, Canada
• Email: nla.neighborhoodlead@gmail.com
• Website: https://nlagrowth.com

Related Policies

• Terms of Service
• SMS Terms and Messaging Policy